#  Client Support Services 

 



       ![client-services-hero.jpg](/sites/g/files/omnuum8171/files/styles/hwp_21_9__1920x825/public/harvard-iqss/files/client-services-hero.jpg?itok=fSwOzFKz) 

 

 



 

 



 

Our friendly, dedicated, and highly-skilled staff can provide support for all of your hardware and software needs.



 

 

 

### Get Help From Client Support Services 

 

We're here to help you with your technological needs including, but not limited to, computer, smartphone, tablet and printer issues.

[Learn more](/client-support-services/about "About")

**Avaliable to assist you:**  
Monday-Friday: 9am - 5pm  
Location: CGIS Knafel Building, 1737 Cambridge Street, Cambridge MA

**Zoom resources:**

[Get help](/client-support-services/zoom-resources)

We strive to provide prompt, high-quality service to the research students, staff, and faculty within the CGIS community.



 [ Contact Us arrow\_circle\_right ](/client-support-services/contact-us) 

 



      ![client support tech](/sites/g/files/omnuum8171/files/styles/hwp_1_1__480x480/public/harvard-iqss/files/css.jpg?itok=tb5J95zR) 

 

 

  

 



 

 

 

 

##  Self Service Resources 

 



  [### Connecting via VPN

 ](/client-support-services/vpn-remote-access)Use VPN to access your network space while off campus

[Learn more](/client-support-services/vpn-remote-access "VPN Remote Access")



 

   ![vpn-icon.png](/sites/g/files/omnuum8171/files/styles/hwp_1_1__360x360_scale/public/harvard-iqss/files/vpn-icon.png?itok=c93WykqZ) 

 

 

 

  [### Virus Protection

 ](/client-support-services/virus-protection)We provide virus protection software and services, as well as virus removal assistance

[Learn more](/client-support-services/virus-protection)



 

   ![virus-protection-icon.png](/sites/g/files/omnuum8171/files/styles/hwp_1_1__360x360_scale/public/harvard-iqss/files/virus-protection-icon.png?itok=vzvnuzcW) 

 

 

 

  [### Connecting to the Network

 ](/client-support-services/connecting-harvard-network)Use a network drive to securely store your files within the Harvard network

[Learn more](/client-support-services/connecting-harvard-network)



 

   ![connecting-to-network-icon.png](/sites/g/files/omnuum8171/files/styles/hwp_1_1__360x360_scale/public/harvard-iqss/files/connecting-to-network-icon.png?itok=LF8cJgLV) 

 

 

 

  [### Confidential Data

 ](/client-support-services/confidential-data)We can assist in handling confidential data using secure storage methods

[Learn more](/client-support-services/confidential-data)



 

   ![confidentialdata-icon.png](/sites/g/files/omnuum8171/files/styles/hwp_1_1__360x360_scale/public/harvard-iqss/files/confidentialdata-icon.png?itok=zBvjToz9) 

 

 

 

  

 

 

 

 

##  Our Services 

 [ All Services arrow\_circle\_right ](/client-support-services/our-services) 

 



  [### Desktop Services

 ](/client-support-services/our-services)We can help you with any technical and software challenges associated with your computer, tablet, printer, phone or handheld device.

[Learn more](/client-support-services/our-services)



 

   ![Get Help with a Computer or Network Problem](/sites/g/files/omnuum8171/files/styles/hwp_1_1__360x360_scale/public/harvard-iqss/files/computer-problem-icon.png?itok=Ken5JDa7) 

 

 

 

  [### RCE Support

 ](/client-support-services/rce-support)The Research Computing Environment provides free, remote, persistent access to a powerful cluster of servers to use statisticial software and perform other research computing tasks.

[Learn more](/client-support-services/rce-support "Research Computing Support")



 

   ![research computing](/sites/g/files/omnuum8171/files/styles/hwp_1_1__360x360_scale/public/harvard-iqss/files/research-computing.png?itok=VC97rDOy) 

 

 

 

  [### Security Support

 ](/client-support-services/secure-systems)The Client Support Services group supports clients in setting up and maintaining systems that are secure for use with confidential information.

[Learn more](https://prod-harvardiqss.drupalsites.harvard.edu/client-support-services/secure-systems)



 

   ![security-icon.png](/sites/g/files/omnuum8171/files/styles/hwp_1_1__360x360_scale/public/harvard-iqss/files/security-icon.png?itok=gP0DH5UD) 

 

 

 

  [### Travel Consultation

 ](/client-support-services/travel-consultation)Get your technology set up for traveling abroad

[Learn more](https://prod-harvardiqss.drupalsites.harvard.edu/client-support-services/travel-consultation)



 

   ![travel.png](/sites/g/files/omnuum8171/files/styles/hwp_1_1__360x360_scale/public/harvard-iqss/files/travel.png?itok=2npWOY1O) 

 

 

 

  [### Tech Disposal

 ](/client-support-services/tech-disposal)We have a variety of hardware and software solutions available to safely erase data on your system or to determine how to destroy the hard disk and recycle a system or device.

[Learn more](https://prod-harvardiqss.drupalsites.harvard.edu/client-support-services/tech-disposal)



 

   ![disposal.png](/sites/g/files/omnuum8171/files/styles/hwp_1_1__360x360_scale/public/harvard-iqss/files/disposal.png?itok=2ADBA_5x) 

 

 

 

  

 

 

 

 

##  Common Support Requests 

 



  [### Network Drives (Q)

 ](/client-support-services/mapping-connecting-departmental-network-drive)Departmental file shares provide a location for staff to store and share files and here are some insructions on how you can access these files on and off campus.

[Learn more](/client-support-services/mapping-connecting-departmental-network-drive)



 

   ![server](/sites/g/files/omnuum8171/files/styles/hwp_16_9__480x270/public/harvard-iqss/files/network-drive.jpg?itok=QyikxUpj) 

 

 

 

  [### Wifi Network Access

 ](/client-support-services/connecting-harvard-network)All computers, tablets, smart phones must be registered for use before they are able to connect to the Harvard network. The registration process differs based on the type of connection you are trying to access.

[Learn more](/client-support-services/connecting-harvard-network)



 

   ![wifi.png](/sites/g/files/omnuum8171/files/styles/hwp_16_9__480x270/public/harvard-iqss/files/wifi.png?itok=3YxwQ5gx) 

 

 

 

  [### Printing

 ](/client-support-services/printing-overview)We install, troubleshoot, maintain, and recycle printers for all affiliates. We support many brands and models of printers and are happy to assist with your printing needs.

[Learn more](/client-support-services/printing-overview)



 

   ![printing.png](/sites/g/files/omnuum8171/files/styles/hwp_16_9__480x270/public/harvard-iqss/files/printing.png?itok=WyegiddN) 

 

 

 

  [### Onboarding

 ](/client-support-services/onboarding)First day at work is always very overwhelming, and we are here to help you get setup with your office system, phone, email, printer and many other services based on your role at your department.

[Learn more](/client-support-services/onboarding)



 

   ![two people at laptop](/sites/g/files/omnuum8171/files/styles/hwp_16_9__480x270/public/harvard-iqss/files/onboarding-1.jpg?itok=2uetLVMh) 

 

 

 

  

 

 

 

 

## Still Need Help?

If you have any questions or need assistance with any of the services above, or any other general computing issue, please [contact us](mailto:help@iq.harvard.edu).