#  User Services Progress Report July and August 2013 

 





September 23, 2013

 

 

 **Activities and achievements in the period**

- Network File migrations continues over the summer, groups we have migrated IQSS, RWJ, DRCLAS, MRA, WCFIA group's and GOV department .
- Re-imaging all requested systems for incoming users.
- Ordered and setup new systems for centers, departments and groups.
- Moved CGIS network printers/copiers to FAS secure vLan 519
- Jeremy Yuenger new User Services Staff, joined our team with many years of Desktop support and Systems admin experience.

 **Open issues, question, or needs**

- None

 **Metrics:**

- Tickets resolved in July & August - Users Services (desktop) Queue: 430
- Tickets resolved in July & August - RCE-Services / Powered / Billing Queue's: 217



 

 

 



 

 

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