User Services Progress Report July and August 2013
Activities and achievements in the period
- Network File migrations continues over the summer, groups we have migrated IQSS, RWJ, DRCLAS, MRA, WCFIA group's and GOV department .
- Re-imaging all requested systems for incoming users.
- Ordered and setup new systems for centers, departments and groups.
- Moved CGIS network printers/copiers to FAS secure vLan 519
- Jeremy Yuenger new User Services Staff, joined our team with many years of Desktop support and Systems admin experience.
Open issues, question, or needs
- None
Metrics:
- Tickets resolved in July & August - Users Services (desktop) Queue: 430
- Tickets resolved in July & August - RCE-Services / Powered / Billing Queue's: 217
