User Services Progress Report June 2013
Activities and achievements in the period
- File migration has started, migrated Davis Center, for July migration dates are set for Drclas, Wcfia group's and Gov department .
- Started re-imaging systems for incoming summer users.
- Ordered new systems for centers, departments and groups.
- Started setting up new copiers on the network for printing, scanning to email and network folder
- Moved CGIS network printers/copiers to FAS secure vLan 519
- Interviewing candidates for the open User Services position.
Open issues, question, or needs
- None
Metrics:
- Tickets resolved in June - Users Services (desktop) Queue: 148
- Tickets resolved in June - RCE-Services / Powered / Billing Queue's: 79
