User Services Progress Report for March and April 2013

Reporting Period : March 1st- April 30th

FY 2013 Goals:
1: Migrate non-research data users off the HMDC/IQSS File Network Server to the HUIT Active Directory commodity service for Windows (CIFS) file shares
2: Provide 1:1 or group training for users on mobile and tablet security / tools / apps
3: Evaluate Windows OS 8 and new tablets
4: Replace the Image Server and set up Ghost and Acronis Imaging Software
5: Migrate RCE docs from HMDC support website to IQSS support website
6: Provide high quality IT services to our desktop users in CGIS and RCE users.

Reporting Period Updates:
• We are ready to migrate Davis Center, waiting on  this Center to get back to us on a time frame, possible next month early June.
• Currently interviewing candidates for open position in my team. We have hired a temp. personal, Lee Brown to assist us in the mean time.

Open Issues questions or needs:
• None

Metrics:
Tickets resolved in March and April User Services (Desktop) Queue: 353
Tickets resolved in March and April RCE-Services/Powered/Billing Queue: 101