User Services Progress Report May 2013

User Services Progress Report : May 2013

Activities and achievements in the period
• We will start File Network migration on June 17th, Davis Center will be first to go, and setting up dates with other centers/departments for July and August period.
• Currently interviewing candidates for open position in my team. We have hired a temp. personal, Sean Murphy to assist us in the mean time.

Metrics: Tickets resolved in May User Services (Desktop) Queue: 168
               Tickets resolved in May RCE-Services/Powered/Billing Queue: 56

Open Issues questions or needs:
• None

 

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