User Services Progress Report July and August 2013

Activities and achievements in the period

• Network File migrations continues over the summer, groups we have migrated IQSS, RWJ, DRCLAS, MRA, WCFIA group's and GOV department .
• Re-imaging all requested systems for incoming users.
• Ordered and setup new systems for centers, departments and groups.
• Moved CGIS network printers/copiers to FAS secure vLan 519
• Jeremy Yuenger new User Services Staff, joined our team with many years of Desktop support and Systems admin experience.

Open issues, question, or needs

• None

Metrics:

• Tickets resolved in July & August - Users Services (desktop) Queue: 430
• Tickets resolved in July & August - RCE-Services / Powered / Billing Queue's: 217