Client Support Services
Our friendly, dedicated, and highly-skilled staff can provide support for all of your hardware and software needs.
Get Help From Client Support Services
We're here to help you with your technological needs including, but not limited to, computer, smartphone, tablet and printer issues.
Avaliable to assist you:
Monday-Friday: 9am - 5pm
Location: CGIS Knafel Building, 1737 Cambridge Street, Cambridge MA
Zoom resources:
We strive to provide prompt, high-quality service to the research students, staff, and faculty within the CGIS community.
Self Service Resources
Connecting via VPN
Use VPN to access your network space while off campus
Virus Protection
We provide virus protection software and services, as well as virus removal assistance
Connecting to the Network
Use a network drive to securely store your files within the Harvard network
Confidential Data
We can assist in handling confidential data using secure storage methods
Desktop Services
We can help you with any technical and software challenges associated with your computer, tablet, printer, phone or handheld device.
RCE Support
The Research Computing Environment provides free, remote, persistent access to a powerful cluster of servers to use statisticial software and perform other research computing tasks.
Security Support
The Client Support Services group supports clients in setting up and maintaining systems that are secure for use with confidential information.
Tech Disposal
We have a variety of hardware and software solutions available to safely erase data on your system or to determine how to destroy the hard disk and recycle a system or device.
Common Support Requests
Network Drives (Q)
Departmental file shares provide a location for staff to store and share files and here are some insructions on how you can access these files on and off campus.
Wifi Network Access
All computers, tablets, smart phones must be registered for use before they are able to connect to the Harvard network. The registration process differs based on the type of connection you are trying to access.
Printing
We install, troubleshoot, maintain, and recycle printers for all affiliates. We support many brands and models of printers and are happy to assist with your printing needs.
Onboarding
First day at work is always very overwhelming, and we are here to help you get setup with your office system, phone, email, printer and many other services based on your role at your department.
Still Need Help?
If you have any questions or need assistance with any of the services above, or any other general computing issue, please contact us.