Frequently Asked Questions
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53 results
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Go to https://harvard.zoom.us and click sign-in.
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Use your HarvardKey to confirm your account.
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Download the appropriate client from https://harvard.zoom.us/download and install.
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Launch the application, click Sign In, and then select "Sign in With SSO".
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Use "harvard.zoom.us" as the SSO.
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A web browser will now open requesting you login with your HarvardKey. You should now be all set.
If you run into any issues, please contact us..
A meetng ID is the meeting number associated with an instant or scheduled meeting. Please see this Zoom Artricle for more information.
Yes, Zoom has toll numbers available for all plans. Please check out this article for more information. However, you may be charged for these calls and it is recmmended you attempt to sign in via an internet connect first.
US Based Zoom Phone Numbers:
+1 929 436 2866
+1 312 626 6799
+1 669 900 6833
+1 253 215 8782
+1 301 715 8592
+1 346 248 7799
Zoom.us has put together a great guide on what to check. Our first suggestion is to test before a meeting, check your connections, and verify the camera is selected in the appropriate options.
According to Zoom:
By default, Zoom encrypts in-meeting and in-webinar presentation content at the application layer using TLS 1.2 with Advanced Encryption Standard (AES) 256-bit algorithm.
For dial-in participants joining by phone, the audio is encrypted until it leaves Zoom's data centers and is transferred to the participant's phone network.
Encryption can be required for H.323 and SIP devices joining Zoom meetings. This setting is configured at the account level, group, or user level. Once enabled, encryption will need to be enabled on these devices when joining your Zoom meeting or they will receive an error and be unable to join.
Please see their full article for more information.
A new term, "Zoom Bombing," is when people who have not been invited enter Zoom meetings to cause disruption. Such disruptions can be mild, or as we've seen elsewhere, can include racist, hate, or pornographic material. Here are some tips to alleviate this issue.
Judicious Sharing of Meeting Info: Do not share the Meeting Link or ID on open platforms where anyone but the intended audience can see them.
Zoom Waiting Room: This feature gives the host a lot more control over who is in the meeting, including controlling when participants join a meeting. Please see the linked Zoom Support Article for more information.
Set a password. You can require a password to join meetings and then only share this directly with your chosen participants.
For all your options please check out our Zoom Meeting Security Tips page.
Reassign the host responsibility to another participant and then have the participant reassign it back to the original Host.
There is a schedule zoom meeting button at the top of the page under the Zoom tab in Canvas.
The screenshot below is an example of the required settings to get courses to occur every Tuesday and Thursday until the end of the Spring semester.
To add scheduling functionality to Outlook by following this guide. This will allow you to schedule meetings in Outlook and avoid adding contacts directl to the Zoom app
For Google Calendar, please read this guide. Following these instructions will *allow you to schedule meetings in Google Calendar and select Zoom as an option, including the ability to generate meeting IDs for you and your guests.
*Please note this will cause issues if you are signed in to multiple Google accounts. Also, Outlook is the preferred method of scheduling calls as the use of Google Calendar is not consistent across different operating systems.
The requestor will need to ask the host either verbally or in the chat. If they grant you access, the host will need to navigate to the Manage Participants icon on the bottom of the screen, then click more next to the requestor's name, and finally click allow recording.
If this is a Canvas configured Zoom meeting, the host/professor may or may not have the entire meeting set to record to share later.