Client Support Services

Content tagged with Client Support Services

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How do you mute participants if their microphone is causing a disturbance and they don't know it?

FAQ

The host can open manage participants and select mute all under the participant's list or click more on a selected participant and click mute. For step by step instructions, please see this support article.

I have joined my Zoom call, and I am the host, but I am unable to manage participants or use other features.

FAQ

If you have joined by adding the meeting ID (the number at the end of the link) into the Zoom desktop client or the browser version of Zoom, you'll not have this issue. Also, if you're teaching a zoom class via Canvas, you need to click...

How do I disable the Enter/Exit chime in a Zoom meeting?

FAQ

Select Manage Participants from the toolbar in the bottom
Select on the right Tool bar under the Participants section, Select “More” button
From the drop-down menu
...

What are the rules and best practices for the recording of classroom sessions conducted via Zoom application?

FAQ

https://harvard.service-now.com/ithelp?id=kb_article&sys_id=6880408bdbab8c9430ed1dca489619bc#howdoirecord