Help Desk Assistance
Our lab assistants are available to help our patrons with issues such as account creation, HarvardKey, printer issues, item loaners, and general lab-related workstation assistance. Our assistants are not trained in IT but will make their best effort to solve any lab software or hardware issue brought to their attention.
Computer Access
We are a restricted access computer lab, meaning that our computer labs use University active directory accounts that must be flagged for use in our labs before logging in. New patrons can do this by signing up for lab access, which will be granted quickly during regular business hours (Mon - Fri, 9 AM to 5 PM)
MIT patrons who do not have active Harvard University accounts may also sign up for lab access. All we require is a member of the MIT Faculty to verify who you are, at which point we will sponsor an account for your use. Please note that this process may take several business days to complete for new users.