Our Services

Desktop Computers

We provide computer hardware support for CGIS affiliates, and are happy to assist departments and research centers in the procurement, management, and troubleshooting of desktop and laptop computers. We are trained to service PC and Macintosh computers...

Printing
We install, troubleshoot, maintain, and recycle printers for all affiliates. We support many brands and models of printers and are happy to assist with your printing needs. Please note that wireless networking of printers is not supported on the Harvard...

Hardware and Software Overview

We are happy to assist with a variety software and hardware issues, including installation, troubleshooting, and purchasing (through HCOM and FAS Enterprise Licensing). Support for hardware and software is available Monday through Friday, between 9:00 AM...

Handheld Devices
We provide support on a variety of handheld devices for CGIS affiliates. This includes under-warranty hardware support, as well as software and configuration issues, such as: Email configuration Calendar set up Network set up on Harvard wireless networks...

Remote Administration
For physical servers that we host, we offer administrative access without the need for physical contact through remote graphical consoles, serial consoles, and power management tools. Using the remote administration service in combination with our...

Backup & Recovery
Keeping a good backup routine can spare you from unpleasant and sometimes costly computer problems. A computer's hard drive (the part that stores your data) is one of the least reliable parts in your computer, which makes it extremely important to keep a...

Tech Disposal
Whenever a system, storage device, or storage procedure is disposed of, assigned to another client, or re-purposed, it must be cleaned to eliminate Harvard confidential information (HCI) data. Note: Deleting your files and or reformatting the hard drive...