Contact Us

Thank you for contacting us.

We work with our users continuously to develop and improve our services. We appreciate and encourage your comments, questions, and feedback. The most effective to reach us is by using this form. Your message is recorded automatically in our request tracking (RT) system, and is received by all the members of our user support team. You are served by the first available staff member, and other support team members also can help you easily if your original contact becomes unavailable. You also can reach us by phone or in person. If you have any suggestion about our user support workflow, please let us know. Thank you very much.

Please include the following information when contacting us:
Your name: 
Your e-mail address: 
Description of your issue:
Contact information:

Our Location:

Harvard-MIT Data Center (HMDC) CGIS Knafel Building 1737 Cambridge Street, Rm K027, Harvard University Cambridge, MA 02138

Help Desk hours are Monday through Friday, from 9:00 AM to 5:00 PM

Phone: (617) 495-4734
Fax: (617) 496-5149