Hardware and Software Overview

We are happy to assist with a variety software and hardware issues, including installation, troubleshooting, and purchasing (through HCOM and FAS Enterprise Licensing).

Support for hardware and software is available Monday through Friday, between 9:00 AM and 5:00 PM (EST). If your problem cannot be resolved in-house, we will work with the vendor or manufacturer and try to resolve the issue in a timely manner.

Although repair of malfunctioning hardware can only be guaranteed for hardware and devices which are still under warranty, we are happy to give best-effort support for hardware that is no longer in warranty.

We cannot guarantee support for software packages that are not part of our supported application set.

To request assistance with a hardware or software issue, please contact us.